HKMA CMS3.0 FAQ

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Q1:  
Start the CMS3 (service) and display below error "could not start the Apache Tomcat......service-specific error code 0"
A1:  

 Start the CMS3 (service) and display below error

 

1. Edit a JAVA_HOME environment

Right Click the "My Computer" ---> Properties---> select Advanced ---> Environment Variables

 

 

2. You must need to enter the java_home in system variables

 New ---> Variable name: JAVA_HOME

                  Variable value : (Select your java path) such as: C:\Program Files\Java\jdk1.6.0_13

    ---> Ok ---> Ok ---> Ok

3  In the Command Prompt

     Resinstall the CMS3 tomcat

     i.  sc delete cms3

    ii.  service install cms3

   iii.  sc start cms3

 

4  Restart CMS3 Client

Last Updated: 17/03/2011 04:22
Q2:  
What should I do if I encounter an error in the system?
A2:  

You can report it to us through the online issue tracking system.

Last Updated: 25/06/2009 10:00
Q3:  
Client shows "Data transfer interrupted" while connecting to CMS 3.0 Server
A3:  

Your pc is running a program which is using the same port as CMS 3.0. To solve, you can edit {CMS 3.0 Installation Path}/tomcat/conf/server.xml. Search for the following text
 

<Connector port="443" protocol="HTTP/1.1" SSLEnabled="true"
           enableLoopups="false" disableUploadTimeout="true"
           maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
           debug="0" scheme="https" secure="true"
           clientAuth="false" sslProtocol="TLS"
           keystoreFile="conf/cms3.bin" keystorePass="yourkeypassword" URIEncoding="UTF-8"/>

Change the port number from 443 to other number. E.g.

<Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"

Restart the CMS 3.0 server after saved the file

Last Updated: 26/06/2009 19:02